If I could give a zero rating I would. The Registry staff seem to forget by their attitude that they specifically have a job because people require a service. I have never experienced such rude, incompassionate service help ever. I was belittled, and talked down to as if I had never renewed my registration. I will never recommend anyone to this Registry branch, and will in fact tell people that it is worth the drive to Sherwood Park or Edmonton to spend your hard earned money.
Dealt with a broker named Paul today. Right from the get go he was rude and not letting me speak. When i brought it up to him he then became more rude and a smart ass. Was not willing to listen to anything "the customer" had to say and was quite ignorant and condescending. After dealing with this Paul gentleman I will be moving my business elsewhere and will not be recommending anyone to go there for insurance needs. Stay away from the negative customer service if you can.
Not bad they were fast which is good. The lady I had must of been pretty new and needs some work on handling cash but was very friendly and I'm sure will get better in time. On that note bring cash don't pay the ridiculous 3.5% on credit card transactions!
If there was a 0 rating Farnese would get it. Always huge lines and slow, unhappy staff. The poor young lady that helped me tonight was nearly crying she was so overwhelmed. Waited 535-615, and there was still 5 people in line behind me. Maybe have more then 3 staff at what I would assume as a busy time? So many negative reviews you think this place would figure it out to improve their business.Edit in response to Farnese comment: fully staffed by what standard? 3 people in the office at the end of day doesnt seem fully staffed, especially with 40+ minute wait times. Im not the only review that says this is one do the slowest registry places around...... And the employee that helped me was nearly crying, I dont feel like in that moment she was exactly loving her job, but maybe her choking back tears of frustration/being overwhelmed is a sign of a love for the job.....said no one ever
Surly, unfriendly staff who prefer to give glib, incorrect answers to questions rather than spend the time to investigate the correct answer to help the client. On one occasion after eye survery I was told I could not get my Liscense back by Farnese. That was it. End of career. Months later another educated individual from a seperate organisation steered me through the proper channels to get it back. In trying to get another service through them a hurried staff member gave us wrong instructions that if followed would have resulted in a drive to South - West Edmonton and back again to pick up a form from the doctors as it had to be 'the original document'. It could not be faxed. When I called back and spoke to a curt and rushed manager, who was kind enough to investigate, her story changed to she thought we were going to fax it from our house and it had to come from the doctors directly. She understood 100% that the doctor was going to fax it directly to her, from the medical clinic on the first call. Farnese is good for quick, simple cash grab items. Registrations etc but are never willing to put in any extra effort and will not hesitate to feed you a line of BS.
Farnese Registry is a Canadian Local Government Office based in Fort Saskatchewan, Alberta. Farnese Registry is located at 101-117 Town Crest Rd, Fort Saskatchewan, AB T8L 0G8, Canada.
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